Due to the nature of our business and that we sell only sale and clearance stock we do not offer refunds. All of our stock is new / never been worn and in most instances with original tags unless stipulated.
We endeavor to be thorough in our explanations of what you are purchasing and clear in our sizing. Due to such a varied array of labels and designers we know that sizing can be an issue and we will be as clear as possible with informing our customers. Please do not hesitate to get in touch regarding sizing of the garment you are interested in.
Please note that garments may look slightly different depending on your computer monitor; this is not a fault.
Every product we send out is quality controlled, however if you have received a product with a manufacturing fault (excluding suspected shrinkage), please send it back for assessment. Once we have reviewed the item we will happily offer a replacement if we can, repair it as long as it has been returned within 14 days of receiving your purchase and or a store credit. Anything outside of this time frame will be assessed at our discretion.
Wear and tear in the course of normal use is not considered a manufacturing fault.
If you believe your item has shrunk after following the washing instructions on the inside of the garment, please take the time to review the measurements on the product listing after pressing your item in accordance with the instructions. If you send your item back for review and we find the measurements to be within tolerance, the item will not be replaced and return shipping costs will remain with the customer.
Where an item is included as a "Gift with Purchase" promotion and item/s from an order are returned for credit or refund, the gift must also be returned. In the case that it is not returned, the RRP of the gifted item will be deducted from the refund or credit amount.