AUSTRALIAN DOMESTIC ORDERS
We ship all domestic orders using Australia Post.
We offer the following domestic shipping options:
• "FREE SHIPPING" on all Australian domestic orders over $150.
• "$10 FLAT RATE" shipping for all orders $150 and under.All orders received before 12pm AEST (QLD time) will be dispatched the same day.
• $15 EXPRESS SHIPPING - all EXPRESS orders are shipped same business day using Australia Post's Express Service, provided your order is placed before 2 pm AEST.
Your domestic order can be fully tracked using the tracking number provided via email once your order has shipped.
Standard delivery usually takes approximately 3-7 business days, but can take longer for rural areas - Please check Australia Post for delivery times.
We can deliver to PO Boxes within Australia.
We do not ship on weekends or QLD public holidays.
For metropolitan areas your parcel can be expected within 2-3 business days, however can take longer during busy periods.
We are not responsible for lost or stolen packages or packages delayed in transit.
Suggested shipping times act only as a guide and can vary depending on locations and circumstances.
NEW ZEALAND ORDERS
We offer $20 flat rate Express Shipping for all orders to New Zealand, using DHL Express. Your order can be fully tracked using the tracking number provided once your order ships and you can expect to receive your order in 2 - 3 business days.
All international orders ship with DHL Express based on weight and destination, with costs advised at checkout. Your order can be fully tracked using the tracking number provided once your order ships - shipping times will vary depending on your location. During holiday periods, please allow up to 5 business days for us to pack your order. Once your order has been shipped you will receive a confirmation email containing your tracking information. As we aim to have your orders packed quickly, we are unable to make amendments to any orders once they have been completed at checkout - for this reason, please choose carefully.
WORLDWIDE SHIPPING AND DUTIES
To calculate shipping costs, follow the prompts at checkout. Please note that all international customers are responsible for the payment of customs duties / charges on any imports. Please contact your customs office to confirm the relevant thresholds in your area. If required we can be contacted via phone on 0417 618 665, however please note that the quickest way to contact us is by email.